TYPE:ServiceMODEL:JettaYEAR:2018
Average Score (781 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2022
Quinten was great
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Because my vehicle was left a little messy
TYPE:ServiceMODEL:ID.4YEAR:2023
Quentin did an excellent job keeping me informed. The service department was efficient. Thanks
TYPE:ServiceMODEL:ID.4YEAR:2023
Service advisor was excellent. Prompt communication and answered all questions, kept in touch. Very knowledgable.
TYPE:ServiceMODEL:AtlasYEAR:2024
Greeted cheerfully at 8:30 am....Auto was in for recall that was handled in less than an hour. Brian is a great service representative.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
I am extremely satisfied with the vehicle maintenance and repair this time. My service specialist, Brian, provided a highly professional service and was able to promptly understand my needs. This is my second Volkswagen car. I am very satisfied with this service.
TYPE:ServiceMODEL:AtlasYEAR:2022
My rating is based on several failures in your service process: Lack of Proactive Customer Support: The dealership did not offer to explore a goodwill repair for a significant engine leak on a vehicle that is only three years old, despite the issue being a clear premature failure. Inadequate Documentation: I was charged a $215 diagnostic fee but was refused a detailed diagnostic report. The dealership initially only provided a simple quote and photos. Poor Business Practice: Upon picking up my vehicle, the service advisor was unable to provide basic paperwork, including a receipt for the diagnostic I paid for and the work order, causing a significant and unnecessary delay. Overall, the experience reflected a lack of professionalism and a failure to provide the level of service and transparency expected from a Volkswagen dealership.
