TYPE:ServiceMODEL:TiguanYEAR:2020
Average Score (742 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Had an appointment on the same day at 4:30 pm, for an oil change, tire rotation, and update of nav data on the entertainment system. The car was on the drop off area for quite a long time, so I checked on the car through the online app and commented through the app. The car was not taken to the back until 6pm. The car was returned a 7:10 pm and the navigation was not even looked at. At pickup, the representative try to justify to me why it took so long, and tried to convince me that if you bring in a car at 4:30 pm, that this is SOP, that you will wait this long. It almost seemed like it was odd that I did not understand this situation. Every other instance, 3 times that I took it into service, the service has been phenomenal, for the most part.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2023
Great customer service from my service advisor! Asmir helped layout expectations and understand work done on the vehicle.
TYPE:ServiceMODEL:AtlasYEAR:2019
I have never had a negative experience here. Quentin usually helps us and is thorough and knowledgeable. I love how they look everything over and make sure it is fully serviced. I trust them to take care of my vehicle. I wouldn’t go anywhere ele unless I had to.
TYPE:ServiceMODEL:BeetleYEAR:2019
I agree with the rating because my advisor Suad Hajdarovic is always so helpful when it come to the service of my vehicle
TYPE:ServiceMODEL:BeetleYEAR:2019
Suad was very pleasant to deal with.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2019
