TYPE:ServiceMODEL:TiguanYEAR:2019
For the 2019 Tiguan, I truly appreciated getting a loaner that works for us. I know it was a challenge and all worked out. I also appreciate the effort to not only replace the head but the service to assure a great functioning car. We drove it to Huntsville the next day to deliver to our son. No problems to this point. We are not expecting any. For the 2019 Atlas, It was challenging to get the part and schedule the technician. I was under the clock and needed to get the car back asap. Suad never allowed communication to break. Good or bad he kept communication flowing. I truly appreciate it. As soon as the part arrived, he messaged me and when I came in I saw there were a number of customers already in the que. They kept them informed on their process and moved us through very well. They brought my car back and didn't realize they took it. Appreciate the effort and the results.
