TYPE:ServiceMODEL:TiguanYEAR:2019
Brian was amazing. Went above and beyond to help me. A truly GREAT customer oriented person
Average Score (742 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
Everyone was very attentive and very knowledgeable.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:SalesMODEL:TiguanYEAR:2024
The Matthew and the team at VW were amazing to work with. There was information transparency and minimal negotiations required.
TYPE:SalesMODEL:TaosYEAR:2024
Very easy to purchase. Sales Associate was very knowledgeable & helpful.
TYPE:ServiceMODEL:JettaYEAR:2023
I made an appointment for my 2023 VW jetta to have it's 10,000 mi or 1 year oil change and because the SOS light continued to come on after driving for a minute. Also, the plastic protector was never taken off the instrument panel. First the service advisor went to pull the tab on the plastic film. The red piece that you are suppose to pull on came off in the advisor's hand. He told me to go back the the VW Dealer I purchased the vehicle from because they didn't take the plastic off. Or if they tried to do it they may have to take the entire dash apart to get the plastic off. I told them that if I purchased my vehicle in NYC they were tell me to drive from Georgia to NYC to have the plastic taken off? They said of course not but because the other dealer is in Snellville I could drive there and have them take it off. The second thing is I was waiting for my vehicle. I was told that the SOS module could take 5 hours to complete. I told them I had no other way to get home. They didn't offer me a ride or a loaner vehicle at this point. I wasn't feeling well so after a little over an hour, I went up to see if they could just do the oil change and I could bring the vehicle back another time. I was then told that they didn't have the SOS unit in stock and that they would have to order it. Then then checked to see how far I lived from the dealership. They have a 10 mile radius to transport customers. So, they said if I left the vehicle they would get the part on Saturday and replace it. I had obligations on Saturday and couldn't pick it up on Saturday. So, I would have to pick it up on Monday. I figured the car would be complete first thing Monday morning. I was without a car from Friday morning to Monday. No loaner car was offered or suggested. At 8 am on Monday, I get a text that the vehicle is completed but that if I had another key it would have to be reprogrammed. They could have told me this on Friday when I got the ride home. I could have given them the key then. I was never told how long it would take them to reprogram the other key. I assumed it would be about a half hour. For some reason the service advisor thought I was going to be in after lunch. I was dropped off by my husband at 10:30 am on Monday. I was then told that it would be about 45 minutes to have the key reprogrammed. I waited. At 12:30 I asked what was the status. At that time I was told that the same mechanic who started the job had to finished it. He was on a repair of another vehicle and it was a big job and it was going to be a much longer than the 45 minutes I was told originally. Why wasn't I told that he couldn't do my vehicle immediately when I came in? Why wasn't I updated on the status of my vehicle as I was sitting in the waiting room for hours? When I asked for a manager the service advisor didn't want to call him. I will say the advisor was really busy. He had one customer after another in line waiting for him. I had to wait for 3 customers to finish before I got to ask him about the status of my car and ask for a manager. Then when I spoke with the manager he explained that the same mechanic had to finish the job. They only have 1 bay to work on a vehicle. So, he couldn't move or disconnect the vehicle to reprogram my key. Again why wasn't I given the option of a loaner car to go do my daily things while the car would finally get programmed? I sat for hours on Monday when I was originally assured that my car would be good to go by Monday. I sat for hours on Friday when the mechanic told the advisor that they didn't have the part. Not only is my time valuable but I am disabled. To have a disabled person sit for hours with no communication or update is criminal. Also, there is no food, no vending machines at this service area. When you don't eat breakfast because you think you are just picking up your car, that unkind to not have any food until after you get home at 2:00 pm. This is not customer care
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2019
Prompt and courteous service.
