Average Score (742 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

742 Ratings

4.8 Average

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  • Cole J.10-28-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Suad goes above and beyond!

  • Priscilla W.10-28-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Brian was the best service Representative..Got my car in and took care of it ASAP..very professional and personal.

  • April K.10-28-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Jaime R.10-28-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Michael N.10-28-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

  • James N.10-28-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I am not just a number at AutoNation...The employees are spot on with customer service. My service advisor/manager , Quentin Champion is the best.

  • Mickey P.10-28-2024

    TYPE:SalesMODEL:TaosYEAR:2024

  • Christine S.10-28-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

    I brought my car in for jerking. On Tuesday, I was told it was a misfire Volkwagen had no solution for. My husband spoke to the service manager about getting another car, since they where telling me they couldn't fix my new car with a defect. Never heard back from him . Two days later a technician told my husband nothing is wrong with my car and to come get it. I guess the misfire miraculously fixed itself? Oh, but it didn't my car is still misfiring. Brand new car, less than 1,500 miles and Volkswagen Mall of Ga is refusing to fix my car or provide me a car in good condition. I 25,000 for a lemon. I guess I need to escalate this issue to the state.

  • Carlos P.10-28-2024

    TYPE:ServiceMODEL:JettaYEAR:2021

  • Pierre B.10-26-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    My Service advisor made it a pleasant experience, and as usual, he was very helpful